How to use key?

HOW TO GET STARTED

How to activate ISBC Pay keyring?

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It takes you 5 steps:

1 – Visit Fidesmo website. Fidesmo is a certified partner of Mastercard providing service of the connecting payment cards to the ISBC Pay keyring.

2 – Insert Fidesmo ID – a unique number of the type ХХХХХХ-ХХХХХХХХ, which is specified in the instruction to ISBC Pay keyring.

3 – Insert email address that you used to register bank details when place an order.

You cannot activate ISBC Pay keyring without that your email address.

Please, contact our support at ask@isbc-pay.com in case you do not remember your email address .

4 – Verify your identity through SMS or calling to the bank or any other way that your bank offers.

5 – Confirm acceptance of terms of service from your bank.

Copmleted! Now you can pay for any of your purchase.

How to connect my bank card to ISBC Pay keyring?

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Choose ISBC Pay keyring from our catalogue. Add it to the online shopping cart. Write the details of your bank card, which you plan to connect to ISBC Pay keyring, when place an order.

Please, be informed that you need to activate your ISBC Pay keyring after you get it. It will take you a couple of minutes.

Make sure that your bank has activated Fidesmo Pay here.

If you do not find your bank on the list, answer 4 questions and we will negotiate with your bank to add its service to our project.

What card type can be connected to ISBC Pay keyring?

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It can be any Mastercard except the virtual and the prepaid cards.

If you use another card, answer 4 questions and we will negotiate with your bank to add its service to our project.

How many bank cards can I connect to ISBC Pay Keyring?

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One card only.

Does ISBC Pay keyring require PIN to arrange payments?

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It depens on the bank issued your card. The bank specifies the limit for paying without a PIN.

Both PIN and the limit for the ISBC Pay keyring are the same as for your standard bank card.

Please, contact your bank to get more infomation about your limit.

SECURITY

Is it safe to use ISBC Pay keyring for payment?

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ISBC Pay keyring provides the same security level as your standard bank card ensures.

A chip inside the ISBC Pay keyring is certified to the same standard EMVCo as the card is.

Is it safe to input my bank card details while ordering?

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You put information through a special module on the website isbc-pay.com. This module was developed by our partner Fidesmo company, which is a certified partner of Mastercard.

The data is transmitted under Payment Card Industry Data Security Standard (PCI-DSS).

It means building security into the development process. This Standard ensures that any card payment transactions are not occurring in an insecure environment.

In other words, to input bank data to write it on the payment key is as secure as to put bank card details on any online shop.

Neither Smart Systems Ltd., a producer of ISBC Pay keyring and an owner of the website isbc-pay.com, nor our partner Fidesmo, which makes it possible to connect payment cards and other contactless services to wearables, do not get access to get your data or your bank card.

What we see is your order number, the chosen ISBC Pay keyring, and your contacts for the delivery. Your bank details are written on the ISBC Pay keyring in encrypted form through your order number. With that, we do not get access to your data or even see it.

Can anybody start paying through my ISBC Pay keyring before I receive it?

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No.

We send you the payment keyring inactive to eliminate the risk of improper use.

It is impossible to start using ISBC Pay keyring before you activate it.

You will find an activation guide in the instruction of the payment keyring.

You may choose one of the standard ways of bank verification - SMS or call your bank.

HOW TO TACKLE PROBLEMS?

What to do if my ISBC Pay keyring has been stolen or lost?

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You must block ISBC Pay keyring urgently by calling your bank support.

Please, note that you may block ISBC Pay keyring only. Your standard bank card will be active as usual.

I forgot my email or made a mistake in it. What can I do?

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You may contact our support at ask@isbc-pay.com to correct or change your email.

You will need to know Fidesmo ID from the Pay keyring instruction.

How to arrange the refund for the purchase made with ISBC Pay keyring?

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Some shops can require you to have your payment card to arrange a refund. That is why it is better to have both the ISBC Pay keyring and the standard payment card.

Why won't my payment go through?

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There are several reasons. The most popular ones are the following:

You have just received your ISBC Pay keyring and have not managed to activate it. You can not use ISBC Pay keyring until it is activated.

Please, scroll up to know how to activate your ISBC Pay keyring.

Another reason can be in the terminals that can not support contactless payments.

In this case, no one contactless device will not work including ISBC Pay keyring.

The problem can be with the terminal if its antenna is short.

You can try to pay in the place where it worked before.

Contact your bank to make sure that your payment card connects to ISBC Pay keyring.

If none of the pointed suggestions helps, contact our support at ask@isbc-pay.com

WHAT IS POSSIBLE AND WHAT IS NOT

How can I check the list of bank transactions made with the ISBC Pay keyring?

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You will see all the transactions in your bank App.

May I use my standard payment card if my ISBC Pay keyring is blocked?

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Yes, you may use your bank card as usual.

ISBC Pay keyring is bloked only.

May I set a limit for payments of ISBC Pay keyring?

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It depends on the bank issued your payment card.

Please, contact your bank support to get more information.

May I use the ISBC Pay keyring if my payment card is blocked?

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No, it is impossible. ISBC Pay keyring is inactive if the connected payment card is blocked.

How to remove the connected payment card from the ISBC Pay keyring?

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1 – Visit the Fidesmo website. Fidesmo is a certified partner of Mastercard providing service of the connecting payment cards to the ISBC Pay keyring.

2 – Insert Fidesmo ID – a unique number of the type ХХХХХХ-ХХХХХХХХ, which is specified in the instruction to ISBC Pay keyring.

Insert an email address that you used to register bank details when placing an order.

You can not remove the ISBC Pay keyring without that your email address.

Please, contact our support at ask@isbc-pay.com in case you do not remember your email address.

4 – Wait to get a message confirming that the payment card is removed.

Can I pay with ISBC Pay keyring in other countries?

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Yes, you can pay in any country as long as the terminal supports contactless payments.

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